About this role

We’re looking for a Site Reliability Engineer to join our Engineering Department and help build and evolve MacPaw’s internal delivery platform.

The team builds shared capabilities across the delivery lifecycle — from CI/CD, observability, and monitoring to delivery automation and AI-powered engineering tooling — helping engineers move from code to production faster and more reliably. By adopting a platform-as-a-product mindset, we enable engineers to independently plan, build, test, deploy, recover, and monitor their services.

As a Site Reliability Engineer, you’ll help improve the reliability and observability of staging environments, resolve infrastructure bottlenecks, evolve delivery capabilities, and contribute to internal tools such as AI code review and automated quality gates. You’ll work hands-on with code, building and maintaining production-grade internal tooling rather than focusing only on scripts.

If you’re excited about building reliable engineering systems and improving developer experience at scale, we’d love to hear from you!

In this role, you will:

Own and improve staging observability by reducing alert noise, closing monitoring gaps, and building a reliable early-warning system for production-like issues.
Investigate and resolve infrastructure bottlenecks affecting service stability, such as message queue backpressure and resource limits.
Establish cost and performance monitoring for AI-driven workloads running in CI/CD pipelines (e.g., AI agents, automated code reviews).
Audit, harden, and maintain CI/CD pipeline configurations to ensure seamless, secure, and predictable software delivery.
Partner with engineering teams to extend reliability tooling, deployment checks, and feature-flag mechanisms to additional services.

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